WestJet says it has fixed a system-wide outage, but still expects further service outages on Sunday.
The widespread technology failure had forced many WestJet flights to be canceled or delayed on Saturday.
“All systems are now online and stable. Unfortunately, we anticipate further disruptions as we work to recover from the system-wide outage. We sincerely apologize for the significant inconvenience,” the company said in a statement. a tweet on Sunday.
WestJet said the outage had impacted its operations, causing “increasing delays” across its network and cancellations.
The Canadian airline said its contact center was unable to access customer reservations.
WestJet did not provide a reason for the outage.
Calgary International Airport said in a tweet on Saturday that passengers passing through its airport may be delayed “due to a global WestJet computer outage.”
He said customers should check with their airline for flight information.
Due to a global WestJet computer outage, guests traveling via YYC may experience delays. We appreciate your patience as we support their efforts to resolve the issues. Please check with your airline for flight information. We will provide updates as they become available.
WestJet has not said when service will be fully restored.
“WestJet is aware of a system-wide outage which is impacting operations and we continue to work to bring all systems online,” WestJet media relations adviser Madison Kruger said. , in an emailed statement.
“We apologize for the inconvenience this is causing customers, as unfortunately the impact of the outage is still being felt on our operations and is now resulting in additional cancellations and increasing delays.”
We are aware of a system-wide outage affecting operations and are actively working to restore service. We apologize for the inconvenience. https://t.co/o7MlHGd5Wh
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