Companhia Energética de São Paulo adopted Jira, an Atlassian solution for managing workflows, as part of a project with e-Core consultancy.
With the solution, CESP manages the CESP Mais Valor innovation program and tracks 167 projects, integrated with the organization’s on-demand service platforms.
“Thanks to the dashboard indicators automatically generated by the tool, it is now possible to follow factors such as the effectiveness of the use of the service, the satisfaction of the users, to know which situations generated the most pain each months and what were the main culprits in the operation in particular months”, explains Kelly Adriano, technology manager at CESP.
According to Adriano, the initiative is the latest step in a project aimed at advancing the company’s agile development process, one of Jira’s strengths.
Another area that uses Jira Software is research and development. In order to be in control with more detailed information, CESP is starting to use the tool to perform automated management of Aneel’s R&D program and projects, which many companies in the sector are struggling to achieve.
Owner of hydroelectric power stations, CESP is one of the main energy producers in São Paulo.
The company was a public company, acquired in 2018 by a consortium formed by Votorantim and the Canadian fund CPPIB for 1.7 billion reais.
Last year, CPPIB and Votorantim Energia merged their assets in the sector, forming a new company valued at R$15 billion and with revenues of R$6 billion.
e-Core is a software development company based in Porto Alegre, with 320 employees.
Additionally, the company has a presence in São Paulo and the United States, with software exports accounting for a significant portion of its revenue.
e-Core is responsible for one of Atlassian’s five call centers, specializing in software development and project management, with a focus on customers in Latin America and parts of North America. .
The company is one of the largest partners for Australians in the country, with large implementations such as Vivo, where Jira serves 4,000 users.
“Amateur web enthusiast. Award-winning creator. Extreme music expert. Wannabe analyst. Organizer. Hipster-friendly tv scholar. Twitter guru.”