The Canada Border Services Agency (CBSA) reports that a partial system outage that affected customs screening at some airports has been resolved.
The CBSA posted a social media post about the outage Tuesday afternoon, but provided few details about the cause or extent of the problem. Just before 4 p.m. ET, the agency announced that the issue had been resolved.
“The partial system outage has been resolved. Service has been restored. We thank travellers for their cooperation and apologize for any inconvenience,” the CBSA said in a post on X, formerly Twitter.
Update: The partial system outage has been resolved. Service has been restored.
We thank travelers for their cooperation and apologize for any inconvenience. https://t.co/siR7LIzC6v
According to several major Canadian airports, the power outage caused the kiosks where passengers enter their customs information upon arrival to be closed. CBSA employees now had to process passengers’ customs information manually.
Several airports – including Toronto Pearson Airport, Halifax Stanfield International, Calgary International and Vancouver International – warned passengers that the outage could lead to delays at customs.
An Air Canada spokesman said the outage caused “minor delays” for disembarking passengers.
CBC News has reached out to the CBSA for further details on the nature of the outage.
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